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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4929
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I am trying to connect my MG6450 to a new MacBook Air. The

Customer Question

I am trying to connect my MG6450 to a new MacBook Air. The printer doesn't recognise the computer although it has found the router
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.
Customer:
! Thank you question. I amCustomerand I look forward to helping you with your issue today.
Customer:
Please let me know when you are ready.
Expert:  Shefin replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Shefin replied 1 year ago.
,

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.


Please follow the instructions below and let me know if the issue persists.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

Optional Remote Connect Service - Quick Resolution

Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $20 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"

If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".


If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you business!


Thank you!
S H E F I N

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