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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24483
Experience:  Computer networking/repair. 20+ years experience printer repair
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My Canon PIXMA MX 885 was working perfectly this afternoon. It has suddenly stopped puttin

Resolved Question:

My Canon PIXMA MX 885 was working perfectly this afternoon. It has suddenly stopped putting ink on the paper. The paper feeds perfectly. I have replaced cartridges which were nearly empty. Running the printhead cleaning programme and printing the nozzle check pattern does not work
Does this suggest a printhead failure and am I looking at buying a new printer?
John
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Nathan :

, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, John.

Nathan :

These symptoms point to either a clogged/contaminated print head, or a faulty print head.

Since you saw no results from the internal cleaning program, that would tend to indicate a bad head. The next possible step would be a manual cleaning process.

Nathan :

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use. Realistically, 2011 model, it is past its 3 year service life and wouldn't be worth fixing. The head alone costs more than a new printer, just part.

That said, it doesn’t hurt to try, if you wish. I’ll guide you through the manual steps next, help you find parts, or I can recommend replacement options if you prefer.

Customer:

Nathan

Customer:

This is what I was anticipating. In my younger days I might have taken on the manual cleaning process, if only as a challenge. However in retirement I now look easy options.

Customer:

Thank you advice. I will seek a replacement printer with similar features to my trusty Canon PIXMA

Customer:

Kind regards

Customer:

John

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