and thank you JA support needs. In your case Sir or Madame, the Printhead in clogged. The Nozzle Jets are fully or partially clogged.
Please follow the steps below:
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
On the printer, press Setup, then select Maintenance and press OK. Use the arrow buttons to select Replace Printhead and press OK Take out the cartridges and place them on their side. Now remove the printhead and wipe the copper section with a lint-free cloth(coffee filter works great) Put the printhead back in and then put the cartridges in carefully to make sure the lip is in the correct place.
Insert the ink cartridge. Using two hands, slide the front end of the cartridge into the printhead and then press down on the back of the cartridge until you feel the cartridge click into place.
If the quality of printing is uneven or fuzzy or there are streaks and lines on the printed page, it may be necessary to clean the Printhead and align it properly. To perform these tasks, follow these steps:
Or try this video instruction,
Use this page and go to issue #7
Chime in when ready.....
I have tried all of these and none of them have worked
The Video also?
this is a computer printer.
The printer will only print in black only
Sir or Madame, you pointed out that the printer is performing as such.
what is the solution to my problem
Now is the time to watch the video by step instructions.
It is a nine minute video...
how do I get it
Do you know how to cut and paste Sir or Madame?
not very well
can you not telephone me directly
Ok, I can remote assist you.
What type of PC are you using? MAC or Windows?
this is a Dell computer
Now, are you using Windows Vista, 7 or 8?
The above is instructions on cutting and pasting with in Windows 7.
Chime in when ready....
cannot follow these instructions easily
Just so that you know. You can only give a Bad or Poor rating once. I have opted out to allow others to assist you.
So there is no need to continue giving ratings. Since there seems to be an issue with the instructions given. Maybe there was an issue with my presentation. That is why I opted out Sir or Madame.