How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now

I want to use my cp780 printer with my Macbook V10.9.5

Resolved Question:

I want to use my cp780 printer with my Macbook V10.9.5
Submitted: 2 years ago.
Category: Printers
Expert:  WesPCDr replied 2 years ago.
WesPCDr :

, I can help with your printer issue.

WesPCDr :

After installing the driver, did you then plug in the USB cable to your Mac?

Customer:

yes

WesPCDr :

Were there any error messages or pop up screens?

Customer:

driver not compatible with current OS

WesPCDr :

I see that your Mac OS is 10.9 and the printer is compatible with 10.5 and below.

WesPCDr :

Let me check to see if it still can be connected.

Customer:

correct

Customer:

I really don't want to buy a printer every time I upgrade the OS

WesPCDr :

Click the APple in teh menu, then click System Preferences,
then [Print & Fax] to bring up the
[Print & Fax] window. Click [+], select [CP780]
from the pop-up window and click [Add].
After you have finished registering your printer,
click [SELPHY Photo Print] from the Dock (the
bar at the bottom of the desktop).

WesPCDr :

Yes, it's painful, I had to buy a new printer when I upgraded from Windows XP to Windows 8.1

WesPCDr :

The instructions above might allow you to add it manually.

Customer:

just get the message software printer isn't available from Apple. Contact the manufacturer blah,blah!

WesPCDr :

Ok. I've been looking at the Canon website printer model and Mac OS version.

Customer:

the printer does not show in Dock!

WesPCDr :

It looks like everyone else has the same problem as well.

WesPCDr :

The only suggestion was to use a driver that is close to the model you have. When you try to install the printer, can you see a list of drivers.

WesPCDr :

If so, look driver that is the closest make and model to your printer.

WesPCDr :

Unfortunately, if that doesn't work, then the only other alternative is to purchase a new printer.

Customer:

Oh well off to Tesco!

WesPCDr :

Sorry to hear that.

WesPCDr :

That's what most people, including me, had to do.

WesPCDr and 3 other Printers Specialists are ready to help you