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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5343
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have an HP c5100 inkjet printer but I cannot find out how

Resolved Question:

I have an HP c5100 inkjet printer but I cannot find out how to set quality and black and white or colour printing. My computer is an apple iMac.Ian
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Shefin :
! Thank you question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

ready

Shefin :

Are you trying to change it to Grayscale?

Customer:

yes grayscale and fast draft

Shefin :

Please open the file you want to print.

Shefin :

Have you opened that?

Shefin :

Are you there?

Customer:

yes

Shefin :

On the File menu, select Page Setup. The Page Setup window appears.

Customer:

page set up not showing on file menu

Shefin :

Click Print and let me know if you get a page setup window.

Customer:

i have opened the printer page but it does not show the info I need

Shefin :

Do you see a window like this?

Customer:

I have done that but it does not show the info I need

Shefin :

Can I access your computer remotely and check the issue?

Customer:

yes

Shefin :

Do you have Teamviewer installed on your computer?

Customer:

no

Shefin :

Please go to the link below, click Download listed under All-In-One: TeamViewer full version.

Shefin :
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345).
Customer:

I/D474800712 Password *****

Shefin :

Please authenticate the incoming connection.

Shefin :
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face.
Expert:  Shefin replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Shefin replied 2 years ago.
,

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you business!


Thank you!
S H E F I N
Shefin and 2 other Printers Specialists are ready to help you