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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5353
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My printerHP photosmart 4424 has stopped connecting to my

Resolved Question:

My printerHP photosmart 4424 has stopped connecting to my computer
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

, My name is ***** ***** i will be assisting you

Michelle :

please let me know the operating system installed on your computer

Customer:

my computer is an apple mac just over 1 year old

Michelle :

how is it connected to printer

Michelle :

usb or wifi

Customer:

It was originally wifi, but I changed it to a usb lead, and it worked again while, but now it does not

Michelle :

ok...please unplug printer usb cord

Michelle :

then from apple menu click on preferences..print

Customer:

Have already done that and tried again with no result

Michelle :

then select the hp printer and click on minus sign to remove it

Michelle :

then plug in printer and click on plus sign to add printer

Michelle :

then try a print

Michelle :

let me know what happens

Customer:

ok sorry to appear obtuse, but do you mean transfer it to trash or do yo mean the minus sign on the key board

Customer:

my computer has decided to freeze up so I can't get to the hp computer

Customer:

Managed to get back, but I still need to know do you mean transfer it to trash, as clicking on the minus sign has no effect

Michelle :

do you have a mac or a hp computer

Customer:

Its a HP computer

Customer:

sorry HP printer photosmart 5244

Customer:

I have and apple mac computer

Michelle :

ok so on your mac when you open that print window just below the icon of the printer you will see a minus and plus sign

Customer:

Ok

Michelle :

just try the steps i gave above and let me know if you are able to print after that or not

Customer:

No sign of a plus or minus sign

Michelle :

would you like me to remote access and check this

Customer:

yes please

Michelle :

ok..remote access is a value added service...however let me try fixing this

Customer:

How much will this cost

Michelle :

20$

Michelle :

click here to install the remote access software

Michelle :

agree and install the elinoree screen connect software

Michelle :

let me know once done

Customer:

No I think I am going to leave it thank you help so far

Michelle :

no problems...i will leave this question and open it experts

Expert:  Shefin replied 2 years ago.
!

Thank you question. I am Shefin and I look forward to helping you with your issue today.


Please make sure that the printer is connected properly to the computer using USB cable. Then, follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the printer at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

  5. Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you business!


Thank you!
S H E F I N
Customer: replied 2 years ago.
Printer will still not let me scan
Expert:  Shefin replied 2 years ago.
,

Are you able to print without any issues? Try scanning using Image Capture. Follow the instructions in the link below.
http://www.switchingtomac.com/tutorials/how-to-scan-in-os-x-using-image-capture/

If you are still unable to scan, go to the link given below, download and install the update.
http://support.apple.com/kb/DL907



Note : Please make sure that you are installing the update after downloading it. It is a big file, so it may take some time to get it downloaded.

Then, follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

Then, try scanning using Image capture. Let me know if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you business!


Thank you!
S H E F I N




Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5353
Experience: Working as tech support specialist with a worldwide computer manufacturer.
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