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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5054
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Can you help with a Mac Canon question? I have a MacBook recently updated to run Yosemite.

Resolved Question:

Can you help with a Mac Canon question? I have a MacBook recently updated to run Yosemite. I have a Canon MG8250. I want to scan a document. I get an error message when I try to do so although I have updated the software Navigator EX today, rebooted, dropped old software in the trash. Any ideas?
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.
Shefin :
! Thank you question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

Ready

Shefin :

Have you tried scanning with Image Capture?

Customer:

No

Customer:

Just opening it

Shefin :

Please open Applications folder and the open ImageCapture.

Shefin :

Try scanning using Image Capture.

Customer:

Done

Shefin :

Try scanning using Image Capture.

Customer:

Tr

Customer:

Trying now

Shefin :

Okay.

Customer:

half way there

Shefin :

Are you able to scan?

Customer:

the scanner buzzed and I am waiting to see if the scan comes through

Shefin :

Okay.

Customer:

I assume it is saved by default in Pictures, is that right?

Shefin :

Yes. Have you checked the scanning progress in your computer?

Customer:

Just done

Shefin :

So, you are able to scan using Image Capture. RIght?

Customer:

Yes, thank you. I have several pages to do. I assume I scan them one at a time and name them differently.

Shefin :

Okay. May be MP Navigator is not compatible with the new Mac OSX version.

Shefin :

I would suggest you use Image Capture or any other scanning software.

Shefin :
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Customer:

Thanks. I Googled, found my old MP Navigator was not compatible with Yosemite, so updated to a new version that said it was. That didn't solve the problem. I guess this is an incentive to buy a new Mac this year. The current machine will hit its fifth anniversary this year.

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5054
Experience: Working as tech support specialist with a worldwide computer manufacturer.
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