Printer Repair Questions? Ask IT Technicians for Answers ASAP
NO ERROR NUMBER
No flashing lights on printer. Error message and diagrams on computer screen.
Third time I've sent this message
Cannot make a copy because it says the paper is jammed
No - it did neither. there is an orange power symbol lit at the bottom right
of printer control panel.
NO! nothing happens
Still doesn't work. Still says there is a paper jam
As I said in my first message " But no paper is visible either under the rear cover nor underneath when the cassette is removed."
I did as you suggested, but it still won't copy from the plate.
It displays:- Error
Paper is jammed
Clear the paper and press OK
The carriage can be moved by hand, but not otherwise.
I've done that - nothing to be seen.
As far as I can see it is OK and can be moved up and down in its slot
Printer was purchased in October 2011. No extended warranty
Thank you help! I thought from the outset that it might be something more serious than a jam. The fax hasn't worked years or more. Time new printer, I'm afraid.