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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 33987
Experience:  15 years consulting in the IT industry with Printing engineering
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I have recently bought an Epson xp322 printer and set it up

Resolved Question:

I have recently bought an Epson xp322 printer and set it up using the disc supplied but cannot get a Wi-Fi connection between laptop & printer,I have run a network connection check that tells me that the connection is working correctly but a router/access point channel conflict has been detected and I should improve my wireless network environment.
does anybody know what that means?
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Yes, it means that your router is using a wireless channel that is encountering a lot of interference, so changing the channel will improve this.
If you tell me the make and model of your wireless router, I can tell you the procedure to do this, or I can also do these steps directly, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all.
Just let me know please.
Customer: replied 2 years ago.

sorry can't afford another £20 please continue

Expert:  Richard replied 2 years ago.
thats no problem John, thats why I said it was optional and if not, tell me the make and model of your wireless router and I can give you the procedure to do this yourself.
Customer: replied 2 years ago.

my router is talktalk-642308

Expert:  Richard replied 2 years ago.
I also need the brand of the router John, so D-Link, Belkin ect as Talk Talk is just the service provider
The brand is written on the router itself.
Customer: replied 2 years ago.

I have found Huawei hg533 is this what's reqd?.

Expert:  Richard replied 2 years ago.
Perfect, thank you
Do the following please
Open a web browser, such as Internet Explorer, type http://192.168.1.1 into the Address bar and press Enter on the keyboard.
Enter the username and password ***** click OK.
Note: The default username and password ***** both admin (this is case-sensitive).
Select Wireless from the menu on the left.
Change the channel in the Wireless Channel drop-down list. I recommend using 11 or 6, try 11 first
Click Save at the bottom of the screen.
Then check the printer, if you get the complaint still, use 6.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

sorry Richard--lost internet connection,im about try your advice

Expert:  Richard replied 2 years ago.
No problem and thank you John
Customer: replied 2 years ago.

Richard its John Ellis again--I can't get on to 192.168 1.1 im just getting a screen telling me I cant get on this page-----beginning to getde pressed

Expert:  Richard replied 2 years ago.
Are you on windows or a Mac computer?
Customer: replied 2 years ago.

I'm on windows 7

Expert:  Richard replied 2 years ago.
ok, click start, type in CMD and press enter
In the black window, type in
ipconfig
press enter
tell me the default gateway please
Customer: replied 2 years ago.

I'm a bit of an idiot I know but where exactly is this click start

Expert:  Richard replied 2 years ago.
Its ok, Start is at the bottom left of the screen
Customer: replied 2 years ago.

default gateway(###) ###-####1

Expert:  Richard replied 2 years ago.
ok, then it will work, you need to go to this address.
http://192.168.1.1
Click that link please
Customer: replied 2 years ago.

richard

think I'll give up,went on to 192.168.1.1and it's refusing to accept my password ***** though I've checked it over many times on the router

Expert:  Richard replied 2 years ago.
The password ***** default is admin John
Customer: replied 2 years ago.

thanks patience Richard it still wont accept admin or admin john

Expert:  Richard replied 2 years ago.
is the printer working?
Customer: replied 2 years ago.

yes printer is on

Expert:  Richard replied 2 years ago.
and you can print to it?
Customer: replied 2 years ago.

no cant print from computer

Expert:  Richard replied 2 years ago.
ok, someone has changed the password ***** this router, who set it up ?
Else we reset it, can you check please reset button on it.
Let me know when you have located it
Customer: replied 2 years ago.

o.k located reset it's more a hole than a button

Expert:  Richard replied 2 years ago.
ok, now use a pin and hold the reset button in seconds, then release.
Then restart your computer and try to sign in with admin as the password.
Let me know the results please
Customer: replied 2 years ago.

still won't accept,please check that I'm doing this correctly I'm

putting talktalk642etc.and

Expert:  Richard replied 2 years ago.
What do you mean with
putting talktalk642etc ect and ?
Customer: replied 2 years ago.

sorry don't know what happened there,I was trying to explain that I am using talktalk followed by a number i.d number and admin password, I'm starting to think I must be doing something wrong

Expert:  Richard replied 2 years ago.
yes, you enter admin as username as well, like I said John
admin username and password.
Customer: replied 2 years ago.

yes it seemed to work,it's asking and password,do I just take those from the back of router

Expert:  Richard replied 2 years ago.
no, username and password ***** ***** admin John.
Customer: replied 2 years ago.

sorry Richard,I entered admin and then connect I got a message saying-username entered incorrectly,please update to correct format

Expert:  Richard replied 2 years ago.
Can I log on and look please on the connected computer?
It is easier to work with you on this. You can see and control everything I do I will do it at no extra cost
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

id 4 8 6 1 2 8 0 0 7

pass 7 9 0 2

Expert:  Richard replied 2 years ago.
This is done,
You were not doing the instructions as I was specifying
go to http;//192.168.1.1
Enter admin as both username and password.
You saw we have done this and changed wireless channel to six
Expert:  Richard replied 2 years ago.
John,
How did it go?
Customer: replied 2 years ago.

helloRichard

I'm afraid that even after you'd done all the work on team viewer I was at a loss what to do next so Iv'e decided that I'll just thank you the work and patience you've put in on my behalf and call it a day

All the best and thanks again *****

Expert:  Richard replied 2 years ago.
ok, but you just need to install the printer now John, and you dont get the Channel conflict message anymore (that you initially got).
You can take a break and do it later if you wish, there is no time limit and I am always here.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Printers
Satisfied Customers: 33987
Experience: 15 years consulting in the IT industry with Printing engineering
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