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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37489
Experience:  Troubleshoot printers, scanners, etc.
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why is my priter off line

Resolved Question:

why is my priter off line
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to make a copy on the printer (not print from the computer)?

Is the printer connected to the computer with a USB cable? Or is it wireless?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

wireless/ chromebook

Expert:  Viet - Printer Tech replied 2 years ago.
Was the printer working previously fine on this chromebook?

Is another device, such as a windows or mac computer or iPad, etc., if you have, working with the printer?

What's the status of the Wi-Fi/wireless light / button on the printer?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

yes/no/wireless lamp pn/ when try to prt reply to chrome is prt off line for more than 7 days/prt show as que to print

Expert:  Viet - Printer Tech replied 2 years ago.
You said you reset printer; what did you do for resetting?

What is the brand/model of your Internet/wireless modem/router device?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

powered prt off/on.bt home hub 4.0 type a

Expert:  Viet - Printer Tech replied 2 years ago.

Can you please go to the option WLAN Setup on the printer device (press the red Stop/Reset button when prompted to press the WPS button), and connect to your Wi-Fi / wireless network name and check?

(Note: make sure both the printer and the Chromebook are connected to the same exact wireless network name.)

Please let me know. Thank you.

Viet - Printer Tech and 2 other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.
Also, if you need, please click on the website below for full instructions / illustrations:

http://www.canon.co.uk/Support/Consumer_Products/PIXMA_Printer_Wireless_Connection_Setup/MG4240_Printer_Wireless_Connection_Setup/index.aspx

, there, click on Standard Connection Method and follow the instructions there.

Please let me know if there is still any issue. Thank you

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