Please don;t say we have paid for you to tell us to do what we told you we already had done
Freddy, Please reply to us. For the moment nothing you have said has been remotely useful
I send you a message explaining that I could not move the cartridge to the place where I can take the ink cartridges out and that the printer was making a whistling noise> Did you not get it?
No, I cannot see anything jamming it when I use the flash light. The cartridge does not move when we turn on the printer.
Freddy, the inks cartridges are in the housing and out of my reach. I cannot push them down as I have no access to them. They are hidden from view
We have press the cartridges down with the help of a flat screwdriver a couple of time but all we get is the whisling noise and nothing moves. It just twitches a bit
It is two and a half year old and we don't use it much. I know I replace the black cartridge correctly as I have done it before with no problem. There is nothing blocking it.
Lets call it a day. We will take it to the shop
Sorry, it makes no difference
As soon as I turn it on