How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 39581
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

Canon 7150 prints but won't scan. Image Garden installed but

Resolved Question:

Canon 7150 prints but won't scan.
Image Garden installed but doesn't show scan function
Advise please.
Nigel
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Have you been able to scan before Nigel? Did it just stop working recently? Or never worked for you?
Thank you
Customer: replied 2 years ago.

Printer is in warranty

No it has never worked

Expert:  Richard replied 2 years ago.
Thanks Nigel
You need to install and run Scan Gear, this is where you do your scanning.
Image Garden is only for organising pictures.
You can get Scan Gear from my link below
click me to view
Once installed, you run this program and from in this you do your scanning.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Thank you
Customer: replied 2 years ago.

Please continue

I do not want extra help

Expert:  Richard replied 2 years ago.
Thats no problem Nigel, it was optional, then you just follow the instructions I gave previously to do this yourself. If you missed them, I have repeated them below
You need to install and run Scan Gear, this is where you do your scanning.
Image Garden is only for organising pictures.
You can get Scan Gear from my link below
click me to view
Once installed, you run this program and from in this you do your scanning.
Let me know the results please
Richard and 3 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

Thankyou Richard.

I will install Scan gear.

I live in a rural area so the broad band is unreliable.

I will contact you after installing scan gear

Expert:  Richard replied 2 years ago.
thank you Nigel
Once installed you can then perform your scanning there.
Let me know the results please