Hi, I can help troubleshoot the problem.
Is this a CD/DVD that does not work?
It is the disk that came with the printer. The printer is new and I'm trying to set it up. The actual printer works with the wi fi and everything as I looked at a HP video how to do it. It is just when I put the disk into the pc its not doing anything but just wirring around
Try cleaning the disk with a non-abrasive cloth such as a t-shirt and light spray of Windex or water. It might be dirty and not able to read.
Or I can send you the link to download the software directly, that might be easier.
Please let me know your printer make and model and I can get you the link to download the software.
I dont think the disk is dirty. The printer is an HP Envy 5530 thats all I have.
The disk could be scratched as well.
The best thing to do is get the software and drivers online.
Here is the direct link --> http://support.hp.com/us-en/product/HP-ENVY-5530-e-All-in-One-Printer-series/5304881/model/5304882/drivers
You don't need the disk if you download from that link.
Is that easy to follow, as I'm not exactly computer savvy. I will need an 'idiots guide'!
Yes. Very easy. What is your Operating System? Windows 8?
No, Windows 7
Here is the direct link for your software and drivers --> DANGEROUS URL REMOVED
OK. Best give me the link then.
Once the software is done download, run the file and that's it.
The drivers and software will install and it will guide you to connect your printer.
Do I have to type in that 'DANGEROUS URL REMOVED' as I would if I was just looking something up on the internet?
I think the chat software removed the link.
Let me type it again.
let me know if you see this link
If you see the link above without the DANGEROUS URL REMOVED then click on it and choose Windows 7 as your Operating System
Are yes, I have it now. Do I go into it while I'm still talking with you?
Up to you.
The software and drivers will show up and you can download the file from there. Then install.
I would rather do it while you are still there. I dont have to put the disk in do I?
No, the disk is not necessary.
Since we are downloading the driver software online.
OK. Here goes!
Its asking about windows 32 bts. I dont know what I've got
Press the Windows start key and type System
Then click on the System icon on the right side to open it.
It says 64 bt. thank you
Choose Windows 7 64-bit for the download
Once downloaded, run the file and it will extract and start the install.
Did the file download?
Hooray - works! Thank you very much x
I appreciate your patience.
Please be sure to rate my answer so I can receive credit for my time. Thank you.