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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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After change of cartridges,printer display shows "Cannot recognize

Customer Question

After change of cartridges,printer display shows "Cannot recognize cartridge(s). Try installing them again." It has refused to print for several weeks. How do I make it work again? Model XP412. I have conversed with Felix of Exeter ref:150 213-000 387 who advised me to consult you.
Submitted: 2 years ago.
Category: Printers
Expert:  WesPCDr replied 2 years ago.
WesPCDr :

Hi, I can help with your printer issue.

Sometimes the ink cartridge metal contacts get dirty and do not make a good connection.
Use a wet cotton swab (q-tip) to clean the metal contacts on the ink cartridge and inside the printer area where the ink cartridges sit. Then insert the ink cartridges one by one to see if they are recognized.

If they are still not recognized, then the ink cartridges might be defective. Call customer service to get a replacement or return the ink cartridges to the store where they were purchased. Also, make sure to get genuine Epson ink cartridges if you get more ink cartridges.

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