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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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i have bought epson xp-625 printer, but I am experiencing

Customer Question

hi
i have bought epson xp-625 printer, but I am experiencing probs with it
Submitted: 2 years ago.
Category: Printers
Expert:  Jason Jones replied 2 years ago.
Hello and thank you for your question today.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
Customer: replied 2 years ago.

hi

sorry to keep you waitin

Customer: replied 2 years ago.

I am trying to connect my laptop to my printer's Wifi

Expert:  Jason Jones replied 2 years ago.
Normally, you would want to connect your printer to your modem/router's wifi.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

The reason why I am trying to connect to my printer's wifi because my printer cannot be connected to my router's wifi

yes, you can start a screen sharing session

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.229.96/?Session=99ff1398-99b0-4865-a560-711fd3db9897
Customer: replied 2 years ago.

im sorry

takes time. waiting on the prompt to appear on my screen

Expert:  Jason Jones replied 2 years ago.
Are you having problems with the download?
I see that you are using Firefox. You may wish to use Safari instead for the remote.
Customer: replied 2 years ago.

yes, I am not receiving a prompt in order to start downloading the app

how do I switch to Safari if I am using FireFox? I will loose the link to your website

Sorry, I am so bad with IT ;(

Customer: replied 2 years ago.

or should I just copy your URL?

Expert:  Jason Jones replied 2 years ago.
Yes, you can copy and paste the URL.
Customer: replied 2 years ago.

I did copy the URL to Safari

Customer: replied 2 years ago.

what do I do now?

Expert:  Jason Jones replied 2 years ago.
Now you would go to the URL in Safari, click Join, and run the app.
Let's try this another way.
Please, follow the instructions below to start the remote screen sharing session:
- Click the following link: http://download.teamviewer.com/download/TeamViewerQS.dmg
- Download and open the above file.
- Give me the User ID and Passcode that it gives you.
Customer: replied 2 years ago.

ok 1 min

Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.

or I am suppose to put the name and password ***** order to start the download?

Expert:  Jason Jones replied 2 years ago.
You are supposed to click the link, download the file, run it, and then give me the user id and password ***** it gives to you.
Customer: replied 2 years ago.

yes, I understand

but as i already said, I have clicked on the link.

Expert:  Jason Jones replied 2 years ago.
Okay.
Now run the app and let me know what the user id & password *****
Let's try this another way.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you.
Customer: replied 2 years ago.

882-507-862

Expert:  Jason Jones replied 2 years ago.
thank you.