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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 35381
Experience:  15 years consulting in the IT industry with Printing engineering
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I havw a canon 5250 printer and it seems to be printing but

Resolved Question:

I havw a canon 5250 printer and it seems to be printing but does not what is the problem?
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify, everything sounds like its all working, but nothing appears on the paper? And does the paper go quickly through the printer? Or about the same speed as it normal does?
Thank you
Customer: replied 2 years ago.

it goes through at the normal speed as though it is printing

Expert:  Richard replied 2 years ago.
Thanks Richard
As the first step, remove the power from the printer, your wireless router and turn the computer off.
Then power on the wireless router and wait 5 minutes.
Then connect the power to the printer and wait 5 minutes
Turn on the computer then try to print.
Let me know the results please
Richard, Engineer
Category: Printers
Satisfied Customers: 35381
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and other Printers Specialists are ready to help you
Customer: replied 2 years ago.

thank you this seems to have done the trick

Richard

Expert:  Richard replied 2 years ago.
Perfect Richard
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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