Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
These symptoms point to either a clogged/contaminated print head, or a faulty print head.
The initial cleaning step from the setup menu is an appropriate starting point, I'd suggest running that at least 3 times. If it still doesn’t print anything, you’ll need to do a manual cleaning.
I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.Realistically, it's time for a new printer. This is a 2011 model, well past its 3 year service life. Kodak printers were known for having high failure rates of the printheads, and they've had so many problems that they stopped making inkjet printers entirely a few years ago.
While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about £45; if the logic board is bad you’re looking at £200-250. For £70-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer, considering that other items (feed rollers, absorber/purge system, etc) are at the end of their service life as well.
That said, it doesn’t hurt to try, if you wish. Let me know how the repeated built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.
Thank you for your help, cleaning the print head just one more time seems to have done the trick, even though I had tried cleaning the head 6 or 7 times before contacting you. We will see where we go from here, but if I have further trouble I will be taking your advice and investing in a new printer. Thanks very much again.