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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 33889
Experience:  15 years consulting in the IT industry with Printing engineering
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my Printer is comming out green Jlowe

Customer Question

my Printer is comming out green Jlowe
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify, everything you print comes out in green and no other colours are printing?
Thank you
Customer: replied 2 years ago.

words come out green Headibngs are blue and the odd heading is black

Expert:  Richard replied 2 years ago.
Thanks Joan
In which program are you printing in?
Expert:  Richard replied 2 years ago.
Can you return to your question here please
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 33889
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and 4 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

Remote

Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you

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