How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 9528
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

faint print quality on Canon i-SENSYS MF8340Cdn

Customer Question

faint print quality on Canon i-SENSYS MF8340Cdn
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I would advise you to do several Head Cleaning cycles, using either the controls on your printer, or the Maintenance functions in your printer software on the computer.

(On a Windows PC, those can usually be found at
Start - Control Panel - Devices and Printers
and right-click, there, on the icon representing your printer, and choose Properties.
Then look for the Maintenance tab, where the Head Cleaning function should be located.)

If that doesn't help, you might possibly have a defective printer, unless:
1. you have put non-Canon-OEM ink in the printer: either refills, or remanufactured cartridges, or 'Canon compatible' cartridges.
or
2. you are using non-standard paper that Canon iSensys ink does not work well with, perhaps.

Let me know, please, and I will advise you further.
Customer: replied 1 year ago.

it seems that the copy function the res is too high but printing pdfs off my pc they image part of the doc is faint (compared to my work printer - this is for my home use).. tried all the manual function settings but it just doesnt print what is on the screen

Expert:  Russell H. replied 1 year ago.
OK.

If the photocopies from the printer are all too good, but the printout isn't, then it *isn't* a print engine problem as I thought at first.

Have you tried going into the printer driver settings at
Start - Control Panel - Devices and Printers
and right-click, there, on the icon representing your printer, and choose Properties.
Then look for 'resolution' or 'print quality' and set it to high-quality, or any entry whose value is 'Draft' and disable Draft printing (which wouldn't apply to photocopying.)
Then save the changed setting by clicking on OK until the Properties sheet closes.

Also check on the printer as to whether it is in Draft printing mode.
Customer: replied 1 year ago.

hi

.. tried all that.. theres nothing referring to draft anywhere.. its all set to factory defaults.. tried printing in 'graphic' / 'photo' and still the same.. spent 4 hours on it now.. to be honest cant find 'cleaning' anywhere wither on the printer or in control>properties

Expert:  Russell H. replied 1 year ago.
OK. When you installed the printer, did you connect it to the computer first,

... or did you do the software and driver install first?

If the former, then please tell me the following about your computer:

What is your computer, a Windows PC or an Apple computer?

Which version of Windows (or MAC OS X ) is on it?

(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .)
Customer: replied 1 year ago.
pc windows 7 64
Customer: replied 1 year ago.
connected orinter to pc and downloaded driver off canon site

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1974
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1161
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers
 
 
 

Related Printers Questions