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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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I have a Pixma MG5450 printer. Colour will print but not

Customer Question

I have a Pixma MG5450 printer.
Colour will print but not black.
I have checked the black inks.
Submitted: 2 years ago.
Category: Printers
Expert:  WesPCDr replied 2 years ago.
WesPCDr :

Sometimes the print head becomes clogged and cannot print ink or only partially print that color.

WesPCDr :

To fix the problem, you can run the clean print head option on your printer.

WesPCDr :

One moment while I get those steps for you.

WesPCDr :

You can clean the print head using these steps

WesPCDr :

1. Press Setup on the Home screen
2. Select Maintenance, then press the OK button
3. Select Cleaning, then press the OK button
4. Select Yes, then press the OK button
5. Select Yes, then press the OK button

WesPCDr :

Then try to print your page again

JACUSTOMER-x3rti1u3- :

I have already tried cleaning.

JACUSTOMER-x3rti1u3- :

I am now doing a deep clean.

JACUSTOMER-x3rti1u3- :

I'm waiting for it to finish.

WesPCDr :

Ok. Sometime it takes about 3 or 4 times

WesPCDr :

Some clogs are so bad that it takes that many or worse, it does not unclog at all.

JACUSTOMER-x3rti1u3- :

If it is that bad, do I just change the cartridge, or will that not do it?

WesPCDr :

If the clog bad, a deep cleaning wont help. The print head will need to be replaced.

JACUSTOMER-x3rti1u3- :

OK.

JACUSTOMER-x3rti1u3- :

It didn't work.

WesPCDr :

Check if your printer is under warranty first before ordering the part from Canon Warrant parts.

JACUSTOMER-x3rti1u3- :

It's not. I've had it 18 months.

WesPCDr :

Ok. Hopefully the deep clean works.

JACUSTOMER-x3rti1u3- :

It didn't work. So it is a new head?

WesPCDr :

Yes. A new head is the next step since the current one is clogged.

WesPCDr :

Let me get you the link to Canon parts.

WesPCDr and other Printers Specialists are ready to help you