Printer Repair Questions? Ask IT Technicians for Answers ASAP
It logs an extra print job "waiting to be printed" but nothing else happens.The screen on the printer stays on "Copy document"
Removed power for 10 mins as requested but no change. No reaction from printer when print requested.
Original cartridge shows "Copy document" briefly but then goes to a red
error report.....error code 3508.
Did not get any error report with new cartridge and there is no plastic to remove from this type of cartridge in this country (Type 10C) apart from the outside packaging.
It will copy if I put material to be copied on the scanner glass . I feel there may be no connection between the computer and the printer ? Is this a possibility?
Material on the scanner glass will copy perfectly as stated in my previous reply.
Already tried that with no difference.
Windows 8. Not tried anything else that you don't know about now.
Set port is USB 001
Ran the CD and it finished by telling me the software was up to date
Printer was removed. printer not now in devices and printers.
Add printer does not find any printer although it looks for it. Should the printer be connected and powered up?
Add printer does not find any printer.
I only have the one USB cable that fits the back of the Kodak printer.The connection into the printer is I think specific to Kodak so I don't have a spare
What I need to do I think is to get a new cable and see if that makes any difference. Should I uninstall the Kodak software and try a reload again
It's 6.10 pm here so I'll get the cable tomorrow and come back to you once I've tried it.
When I switched on the computer and printer this morning , it started to print the stored print jobs which proved that the cable is OK. It would still not operate as normal so I uninstalled the Kodak software and reinstalled it. This fixed everything as far as I can see. Thanks for your help.