Hello William! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message when printing an email message?When did this issue first occur?Was there any change recently to your computer that may have caused the issue, such as there was update, or you've uninstalled / installed a program?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
no error messages. using windows 8 with auto updates.
computer is Compaq CQ2960EA purchased Feb2013
I do not think I have ever been able to print emails
no, I do not want you to change anything on my computer. please advise on any changes
I'm sorry. I'm not going to change anything on your computer, except for fixing the email printing issue. With remote support, you can watch everything I do on the screen. And we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support is quicker and easier for you, but I can also provide written instructions if you'd like to.What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?What is the name of the program you use for email?Are you able to print a website?Please reply at the box below. Thank you.
I use GMAIL, my address is [email protected] .com
My computer uses Windows 8
I do not know if I can print from a web site, as I am not very experienced,
but my only printing problem so far has been on emails
I do not know what web site is used as I click on a Poki gmail icon on the windows 8 start screen
Yes I have managed to print your last email from the gmail.com website
I have printed off another email which appears to be ok, so using the web site directly allows me to print.
is it possible to change the pokki gmail site to make life easier?
If not I can cope