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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36472
Experience:  Troubleshoot printers, scanners, etc.
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esp3.2 unable to print emails sent to computer . print button

Resolved Question:

esp3.2
unable to print emails sent to computer . print button does not respond
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello William! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message when printing an email message?

When did this issue first occur?

Was there any change recently to your computer that may have caused the issue, such as there was update, or you've uninstalled / installed a program?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

no error messages. using windows 8 with auto updates.

computer is Compaq CQ2960EA purchased Feb2013

I do not think I have ever been able to print emails

Expert:  Viet - Printer Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 2 years ago.

no, I do not want you to change anything on my computer. please advise on any changes

Expert:  Viet - Printer Tech replied 2 years ago.

I'm sorry. I'm not going to change anything on your computer, except for fixing the email printing issue. With remote support, you can watch everything I do on the screen. And we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Remote support is quicker and easier for you, but I can also provide written instructions if you'd like to.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

What is the name of the program you use for email?

Are you able to print a website?

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 2 years ago.
Sorry, which program do you use to open in order to use gmail email?

Do you go to the Gmail website http://www.gmail.com to use gmail email?

Thank you.
Customer: replied 2 years ago.

I do not know what web site is used as I click on a Poki gmail icon on the windows 8 start screen

Expert:  Viet - Printer Tech replied 2 years ago.
Can you open Internet Explorer app, then go to gmail.com website, then use email there and print there and check? Thank you.
Customer: replied 2 years ago.

Yes I have managed to print your last email from the gmail.com website

Expert:  Viet - Printer Tech replied 2 years ago.
Great. Can you try to print another email you want at the gmail.com website to confirm?

Can you print (and/or use) your email messages at the gmail.com website from now on?

Please let me know. Thank you.
Customer: replied 2 years ago.

I have printed off another email which appears to be ok, so using the web site directly allows me to print.

is it possible to change the pokki gmail site to make life easier?

If not I can cope

Expert:  Viet - Printer Tech replied 2 years ago.
I'm sorry, no, unfortunately, as the Kodak printer model is old, so it's not compatible with some programs. Do you have any other computer question/issue today? Thank you.
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36472
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and other Printers Specialists are ready to help you

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