widows 7 home
Alright, I'd like you to try this first, and if it doesn't work we'll move forward.Click the start button button on the bottom left, type services.mscHit enter.(if you get prompted to allow, click allow).Locate the Print Spooler service. Right click it, and click stop.Now, locate this directory . C:\windows\system32\spool\printersEither using Computer or whatever you're comfortable.Alternatively, you can click start again, and type in that exact path, again that's:C:\windows\system32\spool\printers
And hit enter.Once you're in that directory, delete all files located in there (if any are present). These are just temporary files that can clog your print spooler/queue. When you first access that directory it may ask for permissions, grant it. It's harmless remove anything as long as you're IN the printers directory.Anyway, once you do that. Go back to services.msc, right click Printer Spooler and click Start.Now try printing again. Let me know the results.
Thanks. I have done the first bit, but found loads of things to delete. I am not very confident of the action you want me to take. I have restored the print spooler to start: hopefully I'm back to where I was at the beginning. When I click on the printer on the word print screen I get the following error: CNBJNP-180CACB8DCF9. Does that help???
I don't think that my computer skills are up to what you want me to do.