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jnayes
jnayes, Technician
Category: Printers
Satisfied Customers: 2591
Experience:  10+ years Network Administration, print servers/share
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, I have a Canon Mx525 and I have tried troubleshooting,

Resolved Question:

Hi, I have a Canon Mx525 and I have tried troubleshooting, as shown on the Control Panel, but the message "printer not responding" keeps showing when I try to print.
Any solution please!?
Colin
Submitted: 2 years ago.
Category: Printers
Expert:  jnayes replied 2 years ago.
Greetings.

There's a couple reasons this might happen.

First, can you tell me what OS you are using? For example, XP, Vista, 7, 8.1, MAC, etc?
Customer: replied 2 years ago.

widows 7 home

Expert:  jnayes replied 2 years ago.

Alright, I'd like you to try this first, and if it doesn't work we'll move forward.

Click the start button button on the bottom left, type services.msc

Hit enter.

(if you get prompted to allow, click allow).

Locate the Print Spooler service. Right click it, and click stop.

Now, locate this directory . C:\windows\system32\spool\printers

Either using Computer or whatever you're comfortable.

Alternatively, you can click start again, and type in that exact path, again that's:
C:\windows\system32\spool\printers

And hit enter.

Once you're in that directory, delete all files located in there (if any are present). These are just temporary files that can clog your print spooler/queue. When you first access that directory it may ask for permissions, grant it. It's harmless remove anything as long as you're IN the printers directory.

Anyway, once you do that. Go back to services.msc, right click Printer Spooler and click Start.

Now try printing again. Let me know the results.

jnayes, Technician
Category: Printers
Satisfied Customers: 2591
Experience: 10+ years Network Administration, print servers/share
jnayes and 2 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

Hi,

Thanks. I have done the first bit, but found loads of things to delete. I am not very confident of the action you want me to take. I have restored the print spooler to start: hopefully I'm back to where I was at the beginning. When I click on the printer on the word print screen I get the following error: CNBJNP-180CACB8DCF9. Does that help???

I don't think that my computer skills are up to what you want me to do.

colin

Expert:  jnayes replied 2 years ago.
I can do a quick remote if you want.

Please click the following link below and download the file.

http://get.teamviewer.com/e3uvtyp

Once downloaded, RUN the file.

When I see your session pop up, i'll trigger the request, just click allow/accept.

If I'm not on within a few minutes, let me know here if you ran into any issues.
Once I'm in i'll open up a way for us to chat directly back and forth.

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