How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

My Epson WP 4535 has stopped printing. It appears to have a

Resolved Question:

My Epson WP 4535 has stopped printing. It appears to have a problem picking up the paper.
I think my grandson has tried to pint a picture on th rear feeder and since then It will not print
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you put paper in the rear feeder, does it print from this?
Please let me know
Customer: replied 2 years ago.

No rear feeder does not print either

Expert:  Richard replied 2 years ago.
ok, can you remove the power from the printer please and wait 10 minutes
Then plug the power back in, try to print and let me know please if it now prints
Customer: replied 2 years ago.

I have disconnected the Power for over 10minutes but it still will not print

Expert:  Richard replied 2 years ago.
Thanks Keith
What exactly happens when you try to print? Does anything move and react?
Does the printer go through the motions of trying to print?
Customer: replied 2 years ago.

The printer tries to print and appears to go through the print process, but it then jams as it will not pick up the paper. There is no jammed paper inside

Expert:  Richard replied 2 years ago.
ok, have you checked inside of the printer for any paper or pieces of paper at all?
Even a small piece of paper can trigger a sensor to stop it from feeding the paper through.
Please let me know
Customer: replied 2 years ago.

I've looked inside the printer, but there does not appear to have any jammed paper or bits of paper'

I have opened a new pack of paper and put sheets in the paper tray

but still can't get it to print

Expert:  Richard replied 2 years ago.
If you try to do a copy on the actual printer, does this work?
Customer: replied 2 years ago.

I have tried to do a colour copybut it will not print it and says there is a paper Jam

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** confirms the problem
If there is no paper jammed, then it is a sensor that is faulting that detects the paper. This causes it to misread a jam.
I am really sorry about this and you are going to have to return the printer to have the faulting sensor found and replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 3 other Printers Specialists are ready to help you

Related Printers Questions