Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.To fix the problem, use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well. Open each cover front, top, and back of the printer and look for pieces of paper in the rollers. Move the rollers with your fingers to clean and move any loose paper out as well.Then try to print again.
Do you hear any noises when trying to print, or does it jam as soon as you print?
Does the paper feed partial way inside the printer?
yes it starts to come through then jams before it leaves the printer
it gets as far as the metal bar after the rollers inside
If nothing is blocking that area, then the problem is the sensor. The paper sensor has malfunctioned and will need to be professionally serviced.
Is the printer under warranty by chance?
Yes, unfortunatley, the sensor is hard to get replaced on your own.
thanks guess i'll just have to get the hp office jet back out
thanks for the help anyway was worth a try