Printer Repair Questions? Ask IT Technicians for Answers ASAP
No it is a small version of the picture I am trying to print with a small line of 3 colour icons above it.
Thanks I have now printed the head alignment pages and will now try to print again.
oh dear - still not printing correctly even after aligning the head. The is still the extra window after I click print on the normal Picasa window which used to go straight to the printer. I have to press print on this window or else nothing happens - then I get the small picture printing not the correct size. Just a thought - I recently bought and fitted new print cartridges which are refills not original Canon ones. Do you think this could have anything to do with it?
It is actually a third window - after the window where you adjust size etc. It is headed Canon then a number that I can't read it looks likeTI with the T underlined Preview Picasa. At the top various option s then a Start Printing button. If I delete this window and go back to the previous window it just comes up again. WHen I print the Start Printing button I get the incorrect print again.
Yes, Freddy, it does. Have ordered original printing cartridges from Amazon but of course won,t be able to see if that works until they arrive.
No unfortunately I threw them away. Will try when I get the new cartriges.
I have Windows 7
Hi Freddy. Thank you for all your help but I am afraid the problem is not solved - still the same. I don't want to rate you badly because you have done your best to help me and I think the problem is with the printer, which is now printing dull and reduced colours even with new Canon cartriges. I am asking a computer firm to visit me and try to help. Is there any chance I could get a partial refund?Lesley
I accept. I would like to pay £15 for this service. MAny thanks.