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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 31212
Experience:  15 years consulting in the IT industry with Printing engineering
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how do you realign Printer Head on Canon Pixma MP272 please?

Customer Question

how do you realign Printer Head on Canon Pixma MP272 please?
( no print at all after inserting new Black and Colour Cartridges)
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Which version of windows are you using?
Thank you
Customer: replied 1 year ago.

Windows 7 Home Premium

Expert:  Richard replied 1 year ago.
Thank you
go to START then Devices and printers where you will see your printer.
Right click go to PRINTER PREFERENCES then in the window that opens go to the tab that says MAINTENANCE.
Here you click the option to align the printer head.
Let me know the results please
Customer: replied 1 year ago.

thank you.

have followed and implemented your instructions once or twice but no

success.

please advise further.

Expert:  Richard replied 1 year ago.
Can you tell me how you had no success Bruce, what actually went wrong? On which step did you get stuck?
Customer: replied 1 year ago.

Richard,

did not get stuck as such - went through your instructions ok but paper

came out blank again EXCEPT that the rectangular colour boxes --

pink(red), blue and black were printed --- is this is a test by the machine following insertion of new colour cartridge - correct??

please advise further.

Expert:  Richard replied 1 year ago.
yes or an indication there is a fault
Are you bale to print Bruce?
Customer: replied 1 year ago.

Richard,

can you please repeat question?

i.e. are you (bale????) to print?

if the word is "able" then the answer is No I can't print.

Expert:  Richard replied 1 year ago.
Sorry, yes it is able.
What happens when you try to print?
Customer: replied 1 year ago.

printer goes through normal sequence and paper feed is ok but no printing!!!

machine was operating ok until cartridges changed. -- problem must be connected.

can you advise nearest official Canon repairer to postcode WA14 3QP?

thank you,

Expert:  Richard replied 1 year ago.
ok, you will need to have it replaced Bruce (the print head) to get the location, please call +44 (0)207(###) ###-#### ***** a repair can be organised.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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