Printer Repair Questions? Ask IT Technicians for Answers ASAP
I have just bought a Canon Pixma MG3200printer/Scanner I am using it with an Acer PC with Windows 8. The printwer will not sxcan at all wirelessly. When connected by cable it will. I previopusly had a HP Scaanner which would scan documents. Pictureas and a combination of both directly to my documents file where I could edit therm , copy tyhem and send them to any file I wished. I edit a magazine and receive A4 copy in the wrong font and paper size. I have been trying to do this with the Cannon but find it extremely complicated. For instance if I want the Logo at the top of an article I have to scan and paste it separately to the text. Can you advise me. John XXXXXX
Hi, I am A. Stevens here to help with your question!
Hi John -
Did you install the software that came with the Canon printer already?
So I would imagine that the software you are using to edit your scans is different than the HP one correct?
it was the disc sen t with the canon printer
And before you were using the disc that came with your HP scanner?
Would you be interested in arranging for additional services so that I can work with the software that came with your canon, so that I can demonstrate to you how to achieve what you are looking to do?
Also we can resolve the wireless scanning issue
Please accept my offer, and follow the link above to connect to the remote session.
There will be some instruction at the link on how to connect.
I have just paid a lot of money for the computer and your advice to expect more is a bit ov er the top. If the error is duje to a faulty printer I will return it and get another.
I bought this printer recently. Bcause II have a deadline I desperately needed to solve the problem so I agreed to pay the consultation fee.
I was then told that to get the advice I needed I would have to pay a further fee, the cost of the two fees being more than the cost of the printer.
I do noit consixder my question has been properly answered.
The problem has now been solved from other sources.
Under the circumstances I won't leave feedback.