Not sure what number you mean, sorry.
Sorry, ignore my last message, it does have a number! It is C000.
Thanks, ***** ***** what you said - I took the plug out, moved the carriage up and down four times, and left it in the middle. I put the plug back and turned the machine on, but no luck when I tried to copy something. It said I hadn't turned the machine off properly, and I realized I hadn't switched off before unplugging.
So I tried again, switching off, then unplugging. But this time when I turned the printer back on I couldn't move the carriage at all. Do you have any other suggestions please?
Cleaned what I thought was the strip you meant, a whitish one behind the carriage above a strip with 2 rectangular holes and 5 square ones.
Is that right? Anyway still no luck.
11.15 pm....going to bed, will look tomorrow.
Hi again. The paper is getting jammed underneath the printer, at the back.
Yes - I'm in the UK. I have to remove the front paper tray and lift the printer up to see the paper stuck at the back. About to go out, but back in a couple of hours.