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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38161
Experience:  Troubleshoot printers, scanners, etc.
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I have a Kodak esp 3.2 printer

Resolved Question:

I have a Kodak esp 3.2 printer and will not print documents due to a "filter error". It will print a test page however no other documents are printed successfully. Help please!
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello Gretchen! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's your Mac OS X version, such as 10.5, 10.6, 10.7, 10.8, etc.?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Yes, I would like to do a remote session as this problem has plagued me for a long time now.

The operating system is OS X Yosemite version 10.10.2

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please do the following in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Viet - Printer Tech and 3 other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.
Thank you.
  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

the numbers are 771-726-031

Expert:  Viet - Printer Tech replied 2 years ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.