Hello Gretchen! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's your Mac OS X version, such as 10.5, 10.6, 10.7, 10.8, etc.?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes, I would like to do a remote session as this problem has plagued me for a long time now.
The operating system is OS X Yosemite version 10.10.2
Please reply at the box below. Thank you,
the numbers are 771-726-031
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.