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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35734
Experience:  Troubleshoot printers, scanners, etc.
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I have a macbook pro and cannot get my canon printer to print

Resolved Question:

I have a macbook pro and cannot get my canon printer to print {PIXMA 6320}. I have a USB cable connected from my computer to the printer. The laptop has this printer set as the default.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Does it give any error or message when printing?

Are you still able to make a copy on the printer (not print from the computer)?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 1 year ago.

In the printer queue it says the printer is not connected

Expert:  Viet - Printer Tech replied 1 year ago.
Put a document or photo faced down on the printer's glass, then use the Black Copy or Color Copy on the printer, does it copy?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 1 year ago.

trying now

Yes, it scanned and printed fine

Expert:  Viet - Printer Tech replied 1 year ago.
If you test plugging in a USB drive, like a USB flash drive or an external USB hard drive to the computer, does it work?

Would you like me to connect remotely to your computer and fix for you? Or would you like me to provide written instructions you can try?

Please let me know. Thank you.
Customer: replied 1 year ago.

You can connect remotely

Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please do the following in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
###-##-####/p>
Expert:  Viet - Printer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35734
Experience: Troubleshoot printers, scanners, etc.
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