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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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Epson XP 405 I keep getting the error message - Paper Jam

Resolved Question:

Epson XP 405
I keep getting the error message - Paper Jam - and the machine is inoperable (just stuck)
There is no paper jammed - so how do I get out of the problem
Problem No 2 - It would seem the black print head is blocked. My plan is to insert a new cartridge - but I am unable to access the carrier because of the above problem,
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Both these problems will be related.
First, remove the power to the printer and wait 15 minutes.
Then connect the power again and turn on the printer and tell me if you still get these issues please.
Let me know the results please
Richard and other Printers Specialists are ready to help you
Customer: replied 2 years ago.

Richard

I was overjoyed when first sheet started to print but woe befall me on reading the letter to find that every alternate line was skipped (Not printed) - Never daunted I tried a second sheet (assuming the first to be a hicky) - but the wretched machine resumed the Paper Jam error message. I am now considering a large box of Aspirins as a possible solution to my ills.

Please keep trying - I have every faith in you

Your Pal - ***** *****

Expert:  Richard replied 2 years ago.
ok, open the flap that you open to put the ink cartridges in Peter.
Check there for any paper, no matter how small it is, as this can be triggering the sensor.
Are you 100% sure there are no pieces wedge in anywhere? No matter how small?
Customer: replied 2 years ago.

How do I get the colours to move along the carriage.

Sorry to be such a dick-head

Expert:  Richard replied 2 years ago.
Your not at all being one Peter!!
It should move automatically, if not try to budge it with your hand. Does this move it over?
Customer: replied 2 years ago.

Richard

I have decided to throw the rotter away.

Buy a new one - pity really as it is the third XP 405 I have had.

I think Hewlett Packard is the boy for me.

Thanks for your infinite patience

Regards ***** ***** Dick-head

I have ticked the Excellent icon

Expert:  Richard replied 2 years ago.
It will be a faulting sensor or print head and unless it is under warranty Peter, it would be better to replace it.
to do the excellent rating, you need to click on the excellent smiley face here and then click Submit.
You missed the submit part and it has not gone through yet.
Can you do this now please and let me know if you need anything else.
Thank you

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