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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I Have a Brother printer HL1212-W. I am unable to get it to

Customer Question

I Have a Brother printer HL1212-W. I am unable to get it to print in colour. Purchased new toner to no avail. Can you help.
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Please print this page, let me know exactly what comes out when you do.
Customer: replied 2 years ago.

Again printed in black only.

Expert:  Freddy M. replied 2 years ago.
Everything on this page printed but in black? The color parts of the page are not missing? What version of windows or mac is on the computer?