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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I suffer from Parkinsons Disease so I have great diffuclty

Customer Question

I suffer from Parkinsons Disease so I have great diffuclty in dealing with tricky problems.
my HP Envy 5530 has a paper jam which I am unable to free. Can you help.?
Des Harris
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Where in the machine is the paper jammed?
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Customer: replied 2 years ago.

It seems to be immediately below the two ink reservoirs.

Expert:  Freddy M. replied 2 years ago.
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You should be able to get to it from the same area you change the ink cartridges if it is, what happens when you try from there?
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