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hongkongpom
hongkongpom, Technician
Category: Printers
Satisfied Customers: 1287
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of computer printer problems
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I recently bought a Samsung 6260fn colour laser printer,the

Customer Question

I recently bought a Samsung 6260fn colour laser printer,the installation cd was damaged so I installed it with a download off the net.No matter what I do I cannot get it to print.I checked on devices and printers but a yellow warning light is on next to the modem,when I troubleshoot it it comes up with teredo tunnelling adaptor not installed and no matter what I do it will not install and comes back with code 10.Can you help?
Submitted: 2 years ago.
Category: Printers
Expert:  hongkongpom replied 2 years ago.

Hello there,

What OS are you using please (Vista; Windows 7) etc?

Customer: replied 2 years ago.

Windows 7

Customer: replied 2 years ago.

I have not received any advice

Expert:  hongkongpom replied 2 years ago.

Thank you,

I have two suggestions:

1) From the bottom left corner, type devmgmt.msc into the search box and click on the top result to open the Device Manager.

Next, click the action tab at the top and click "add legacy hardware>

Click next and next again and your PC will then scan for hardware but won't find anything.

Click next on the screen after that.

You will see a list of hardware appear.

Scroll down and choose network adapters.

Click next, then from the left column, choose "Microsoft"

In the right hand column, scroll down and choose "Microsoft Teredo Tunneling Adapter"

Click next and the adapter will be installed.

Now reboot your computer and try printing.

If still no luck:

2) Again, In the start menu search bar type in REGEDIT to open the registry editor. Navigate through the following:

Now navigate to this key:

HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP6\PARAMETERS.

In the right pane, right click "Disabled Components" and select edit.

Set the DWord value to 0. Restart your computer and the teredo tunneling adapter will now start.

PLEASE NOTE THAT BEFORE YOU DO ANYTHING YOU SHOULD CREATE A SYSTEM RESTORE POINT. ALSO BACK UP THE REGISTRY USING THE BACKUP TOOL FOUND UNDER THE "FILE" PULLDOWN MENU.

Please report back.

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