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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5293
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a Canon PIXMA MX455 printer. I have downloaded all

Customer Question

I have a Canon PIXMA MX455 printer.
I have downloaded all of the drivers and still I get the message "the printer is offline"
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Customer:
Hello! Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Customer:
Please let me know when you are ready.
Expert:  Shefin replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Shefin replied 2 years ago.
Hi,

I apologize that I did not get you on chat. However, I can assist you further in Question and Answer mode.


Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7 or click here to know the operating system) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N
Customer: replied 2 years ago.

Windows 8.1

Wireless

Expert:  Shefin replied 2 years ago.
Hi,

Have you recently changed the router or wireless settings?

Are you able to setup wireless once again on the printer?

Thank you.
S H E F I N
Customer: replied 2 years ago.

I have reset wireless, but when I try to printI get the response Printer is offline.

Expert:  Shefin replied 2 years ago.
Hi, After setting up wireless, restart the printer, computer and the router. Then, try printing again. Thank you.S H E F I N
Customer: replied 2 years ago.

Message received is "printer is offline"

Expert:  Shefin replied 2 years ago.
Hi, After setting up wireless on the printer, you get a message says Connected to accesspoint and it prints a network report. Right? Are you sure that the printer is set as Default? Are you selecting the correct printer when trying to print? Thank you.S H E F I N
Customer: replied 2 years ago.

After setting up wireless, I get message Connected and I get a network report..

The printer is set as default.

I am selecting correct printer when I try to print.

Expert:  Shefin replied 2 years ago.
Hi,

Can I access your computer remotely and check the issue?

Thank you.
S H E F I N

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