Hi, I am A. Stevens here to help with your question!
This video should assist you to remove the roller: https://www.youtube.com/watch?v=Nb2g5-4uCu8
the printhead removal did not remotely relate to my question. Can I have a refund of 22.- Euro?????
I apologize that it didn't relate to your question
According to my KB it did, but there must have been a mistake.
Do you want to continue working on the question?
No thanks. i have resolvedt
the problem. By taking the tray paper feeder out you can now access the rubber roller under neath the printerI I put the printer on its side and could work on it.
I still think it would be reasonable to refund the 22.- Euro. If my question had anything to do with removing the print head, which it did not. the answer you provided would have been appropriate. Kind regards. Michel
If you prefer a refund due to the answer being incorrect, you can rate "OK Service" in order to close the question. Then you can contact JA customer care to request a refund. If you leave your rating negative, it will not close the question, therefore not giving you the option to request the refund.