Printer Repair Questions? Ask IT Technicians for Answers ASAP
In the past I have seen the crumpled paper under the grey bar at the rear of the machine. This time it was a piece of glossy photo paper about 4" to 5" of which there is no sign.
The message is "Paper out or paper jam Load paper or remove the jammed paper and press (Gree diamond symbol"
Figure 3. Normal positions of the MP Tray pickup roller.
If your rollers are in a different position, you can try to rotate them. Push on the central roller or outer sections to rotate them in a clockwise direction:
Figure 4. Rotating the pickup roller.
Figure 5. Cover E (click the image for a larger version).
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated..
Thank you very much. I found that I could not identify the parts from the picture. Fortunately a friend came in and by turning the machine up and removing the paper tray we found the crumpled paper! Thank you for your help.