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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5503
Experience:  B.Sc. Computer Science with Honors
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my printer does not print off emails

Resolved Question:

my printer does not print off emails
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know the operating system installed on your computer

Customer:

windows xp

Michelle :

also let me know if you are able to print other documents fine and problems is just with printing emails

Customer:

yes

Michelle :

ok..please let me know how are you accessing your emails

Michelle :

from internet explorer or outlook or some other email software

Customer:

through google chrome @hotmail

Michelle :

ok

Michelle :

open any website and try printing that webpage

Michelle :

does it print

Customer:

ok

Michelle :

were you able to print

Customer:

yes butvery dull

Michelle :

ok..would you like me to remote access and check the print settings

Customer:

yes please

Michelle :

ok i will give you the remote link

Michelle :

give me a moment

Michelle :

click here

Michelle :

in page that opens click i agree

Michelle :

it will download a file ..click on it to run it

Customer:

done

Michelle :

is it installing

Michelle :

or does it show as connected

Customer:

yes

Michelle :

seems its not connected

Michelle :

let me give you another link

Michelle :

click on link above

Michelle :

in page that opens click on start full version

Michelle :

it will download a file teamviewer. exe

Michelle :

click on the file to open or run it

Michelle :

once teamviewer window opens , let me know the id and password ***** left side

Customer:

its done

Michelle :

is the teamviewer window open

Customer:

yes

Michelle :

let me know the id and password ***** left side

Michelle :

i will need those numbers to connect remotely

Customer:

378 411 556 8993

Michelle :

thanks

Michelle :

i will connect

Michelle :

keep the teamviewer window open

Michelle :

it seems you closed teamviewer

Michelle :

please open the window

Michelle :

click start..programs..you should be able to see teamviewer option in list of programs

Michelle :

open the window

Customer:

p w 5430

Michelle :

please confirm id

Customer: ###-##-####/p>
Michelle :

it seems you are closing the teamviewer window..

Michelle :

is the teamviewer window open

Michelle :

seems its not working...please follow the below steps

Michelle :

open your hotmail

Michelle :

open any email that you wish to print

Michelle :

let me know once you have opened the email

Customer:

openenedan an e mail printed blank sheet

Michelle :

how did you print it

Michelle :

from actions menu or from file menu on top of page

Customer:

by clicking right click on print

Michelle :

ok...follow these steps

Michelle :

locate the "Actions" link at the top right corner of the message area. Click on it and in the pull-down menu that shows up, click on Print message.

Michelle :

let me know if it prints the email or prints a blank page

Customer:

it printed

Michelle :

in hotmail its always recommended to print from within hotmail options

Michelle :

let me know if you have any other questions

Customer:

ok thank u

Michelle :

Let me know if you have any questions

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