Hello and thank you for choosing JA for you support needs. Sorry for the issue, I need to know a few things before we can come to a solution to this issue.
What are you trying to print? An online image or an image from???
Please let me know ASAP!
Chime in when ready...
I have managed to solve the problem myself after a lot of messing around. Do not know what was causing the problem but it is now O.K.