How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5610
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now

Can't print inks are ok but the ink carriage seems stuck.

Customer Question

Can't print inks are ok but the ink carriage seems stuck. It moves a little makes a promising noise but then just stops I have tried so hard annoyed Cannon doesn't give much help at all. I have a large Cannon book most of it in foreign languages (which I don't need) and yet no help to show how to rectify problems have wasted hours trying to get the damn thing printing. Normally it has been a joy to use. Now orange light flashing but don't know why Inks are inserted correctly please help. I want to have some help from Cannon How can I achieve this I think they should offer help for there customers without a charge. Is this possible
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

i would like you to know before we begin that Just Answer is a 3rd party global service provider for technical issues related to your printer

Michelle :

the symptoms you have listed indicate an internal mechanical jam

Michelle :

however there are various intermediate steps that can be tried

Michelle :

please let me know the model# ***** the printer so that i may suggest accordingly