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Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5495
Experience:  B.Sc. Computer Science with Honors
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Can't print inks are ok but the ink carriage seems stuck.

Customer Question

Can't print inks are ok but the ink carriage seems stuck. It moves a little makes a promising noise but then just stops I have tried so hard annoyed Cannon doesn't give much help at all. I have a large Cannon book most of it in foreign languages (which I don't need) and yet no help to show how to rectify problems have wasted hours trying to get the damn thing printing. Normally it has been a joy to use. Now orange light flashing but don't know why Inks are inserted correctly please help. I want to have some help from Cannon How can I achieve this I think they should offer help for there customers without a charge. Is this possible
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

i would like you to know before we begin that Just Answer is a 3rd party global service provider for technical issues related to your printer

Michelle :

the symptoms you have listed indicate an internal mechanical jam

Michelle :

however there are various intermediate steps that can be tried

Michelle :

please let me know the model# ***** the printer so that i may suggest accordingly

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