How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Technician
Category: Printers
Satisfied Customers: 5206
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Printers Question Here...
KamilAnwar1 is online now

. I have a new Canon Pixma MG3550 which I am struggling to

Customer Question

Hi. I have a new Canon Pixma MG3550 which I am struggling to wirelessly connect. I have tried with both my MacBook Air (Yosemite 10.10.2) and my iPad 2 on the Canon app. I have a BT HomeHub 2 which doesn't have a WPS button. I don't have a printer cable either. Please help!
Submitted: 2 years ago.
Category: Printers
Expert:  KamilAnwar1 replied 2 years ago.
Customer:

Hello & Welcome to JustAnswer

Customer:

Let me know when you're ready please

JACUSTOMER-qog4285o- :

I'm ready

Customer:

Customer:

That is the WPS button

Customer:

Can you see it on your home hub 2?

JACUSTOMER-qog4285o- :

I don't have one of those.

Customer:

Located on the side

Customer:

Are you sure it's home hub 2?

JACUSTOMER-qog4285o- :

Yes it says Home Hub 2 on the back. It doesn't look like the picture.

Customer:

Does it looks like this:

Customer:

JACUSTOMER-qog4285o- :

Yes

Customer:

just a second

Customer:

Can you go to this website on your computer

Customer:

192.168.1.254

Customer:

Then use the username as admin

Customer:

The password ***** ***** on the back of the router

Customer:

This is not the network key, it is the admin password ***** login to the router.

JACUSTOMER-qog4285o- :

Yep I'm in

Customer:

click the wireless tab and tell me if there is a WPS option there

JACUSTOMER-qog4285o- :

No it doesn't have one

Customer:

May i connect remotely to your computer to check this directly?

JACUSTOMER-qog4285o- :

Yes

Customer:

click the link below and open the downloaded program

Customer:

click ok button