Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you able to print and/or copy?Is the issue with scanning only?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I can print and copy but I cannot scan,I have Windows 8,you can chat
with me remotely later on in the day about noon BST.thank you
You're welcome. Sorry, I'm in the USA. Can we continue in the evening 8PM or later your time?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
In the scanning program on the computer, at the Product Name: option / drop-down list, is the correct printer selected?
Please reply at the box below. Thank you.
The printer is connected by a USB cable
The correct printer is selected in settings
I can communicate with you at 8pm,bye for now.
I have done allyou ask and still get an error message,a blue light has
come on what doe`s that mean.
I have disconnected the USB cable it still reads cannot connect to printer
and gives the same error code.
I have got printer sorted thank you for your time.
You're welcome. Great. If you don't mind, what was the main issue? Do you have any other computer / electronics question / issue I can help with? Thank you for the update.
Nothing more thank you.