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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37469
Experience:  Troubleshoot printers, scanners, etc.
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I have just bought a new Canon pixma MG4250 and I keep getting

Resolved Question:

I have just bought a new Canon pixma MG4250 and I keep getting the error code 5,156,61
what do I do? .Serial No.LRXB93273.
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you able to print and/or copy?

Is the issue with scanning only?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I can print and copy but I cannot scan,I have Windows 8,you can chat

with me remotely later on in the day about noon BST.thank you

Expert:  Viet - Printer Tech replied 2 years ago.

You're welcome. Sorry, I'm in the USA. Can we continue in the evening 8PM or later your time?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

In the scanning program on the computer, at the Product Name: option / drop-down list, is the correct printer selected?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.

The printer is connected by a USB cable

The correct printer is selected in settings

I can communicate with you at 8pm,bye for now.

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. By the way, did you use the printer CD disk to install?

Can you disconnect the printer from the computer for now
, then go to Control Panel\Programs\Programs and Features, and uninstall the Canon .... program

, then restart the computer, then go to Control Panel\Hardware and Sound\Devices and Printers
, and if you still see the Canon printer there, then right-click on it, and remove it for now

, then download and reinstall the printer mini master setup software at the Canon website below and check:

http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg4250.aspx?type=download&softwaredetailid=tcm:14-973758&os=Windows%208%20(64-bit)&language=

Note: do not connect the printer to the computer until the installation prompts.

Thank you.
Customer: replied 2 years ago.

I have done allyou ask and still get an error message,a blue light has

come on what doe`s that mean.

Expert:  Viet - Printer Tech replied 2 years ago.
Sorry, it is strange. I think it's the light for Wi-Fi. Do you have a wireless modem/router? If yes, can you set up the printer to use wireless instead of USB cable connection? Please let me know. Thank you.
Customer: replied 2 years ago.

I have disconnected the USB cable it still reads cannot connect to printer

and gives the same error code.

Expert:  Viet - Printer Tech replied 2 years ago.
On the printer's screen (not on the computer's screen), did you go to the WLAN Setup and connect it to your wi-fi / wireless network name first? Please let me know. Thank you.
Customer: replied 2 years ago.

Yes.

Expert:  Viet - Printer Tech replied 2 years ago.
Did it show Connected to the access point when you did the WLAN Setup on printer?

In the scanning program, at the top in the drop-down list, does it show the network option?

If it still does not work, can I can connect remotely to your computer and fix? Please let me know. Thank you.
Customer: replied 2 years ago.

I have got printer sorted thank you for your time.

Expert:  Viet - Printer Tech replied 2 years ago.

You're welcome. Great. If you don't mind, what was the main issue? Do you have any other computer / electronics question / issue I can help with? Thank you for the update.

Customer: replied 2 years ago.

Nothing more thank you.

Expert:  Viet - Printer Tech replied 2 years ago.
You're welcome. OK. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much
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