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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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my printer will not connect to my computor.wifi is set up and

Resolved Question:

my printer will not connect to my computor.wifi is set up and printer is powered on
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First, has the printer worked before and just stopped working?
Or it has never worked?
Customer: replied 2 years ago.

this printeris new,however the old printer had the same problem when i set up on new modem

Expert:  Richard replied 2 years ago.
Thank you
What is the make and model of the modem?
Customer: replied 2 years ago.

eircom f1000 modem

Expert:  Richard replied 2 years ago.
thanks
As the first step, remove the power from the modem and the printer and wait 5 minutes
Connect the power to the modem and wait 5 minutes, then power on the printer, restart the computer and try to install the printer.
Let me know the results please
Customer: replied 2 years ago.

still have printer error,when i try to print

Expert:  Richard replied 2 years ago.
Can you tell me the exact error you get please?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

i need to leave for a few hours.can i get back to you.we will try the remote support then,or can you do it without anyone on this end.

Expert:  Richard replied 2 years ago.
I can do it with no one on your end once you accept it and do one set of instructions (takes 1 minute) I can do the rest then Dermot and you can leave.
Richard and 4 other Printers Specialists are ready to help you