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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I think driver is installed Word document says "printer ready" But

Customer Question

I think driver is installed
Word document says "printer ready"
But CanonPixma iP100 not responding
Can you advise?
thanks
Jonathan Edwards
Tel 07977-011762
Submitted: 1 year ago.
Category: Printers
Expert:  KamilAnwar1 replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Was the printer working before or is it the first time you've set this up?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.

New computer, so being used for first time

Expert:  KamilAnwar1 replied 1 year ago.
Which operating system is it running on the computer and how is the printer connected (wireless or wired)?
Customer: replied 1 year ago.

Windows 7 Professional

Wireless

Expert:  KamilAnwar1 replied 1 year ago.
Please go to devices & printers
right click your printer
and select print properties
then click test print and tell me if the test print comes out?
Customer: replied 1 year ago.

Test print did not work

Expert:  KamilAnwar1 replied 1 year ago.
Okay. right click the printer and select remove device.
Then click add printer, and choose "network, wireless or bluetooth" option and hit next, then tell me if the printer comes up in the search on the network, if it does, tell me what does it says in the search pane.
Customer: replied 1 year ago.

Printer does not come up

Expert:  KamilAnwar1 replied 1 year ago.
Your printer is not connected to your wireless router, which is the reason it is not working. Please connect it to your wireless router, then re-add it. After it is added, reply back.
Customer: replied 1 year ago.

I see

How do I connect it to wireless router?

Expert:  KamilAnwar1 replied 1 year ago.
Are you sure this is a wireless printer, i cannot see any information on it being a wireless.?
Customer: replied 1 year ago.

Sorry sorry

Not wireless (other printer is wireless)

Connected by USB cable

Expert:  KamilAnwar1 replied 1 year ago.
Okay. Please run the installation disc that came with it to have it added to the computer, then test a test print. When you run the disc, you will automatically be taken through the steps. Let me know

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