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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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I have a IP4300 Pixma printer. I am unable to print. It is

Resolved Question:

I have a IP4300 Pixma printer. I am unable to print. It is coming up as operator error. The orange light keeps flashing 5 times but nothing happens when the resume button is pressed.The driver has been taken out and washed and dried. Any ideas please?
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
What are you referring to as the driver? The driver is the software that lets it communicate with the computer.
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Customer: replied 2 years ago.

Behind the cartridges The unit was removed and cleaned.

Expert:  Freddy M. replied 2 years ago.
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Do you mean this?

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Customer: replied 2 years ago.

Yes I think so I cannot see the full view properly. I took out the cartridges then lifted a lever and the unit came out.

Expert:  Freddy M. replied 2 years ago.
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Yes that is it, that is the print head and the error you are describing means there is a problem with it. How did you clean it? How old is the printer? Has the print head ever been replaced with a new one?
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Customer: replied 2 years ago.

It was cleaned by my son in law with tissue to start with and then I believe he washed it because he told me to leave it 24hours to dry thoroughly. I have never replaced anything on it before. I have had it probably about 10years or more.

Expert:  Freddy M. replied 2 years ago.
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Ok over time the print head fails and needs to be replaced. Normally they last 2-3 years so 10 is a long time. He cleaned it correctly from what you are describing. When that does not work the print head needs to be replaced. The part number is ***** and this is the cheapest I have found it: Click Here Due to the price some people do decide to replace the machine instead. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Canon.
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