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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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Epson SX218 Printer connected to Toshiba Laptop. Printed output

Customer Question

Epson SX218 Printer connected to Toshiba Laptop. Printed output repeatedly fails in certain sections of a document, where specific parts of document may reliably print clearly and other parts are illegible. This failure is totally repeatable with the sub-standard print image always entirely repeatable.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

Please let ,me know what is the operating system installed on the computer that's connected to printer

Michelle :

also let me know how is printer connected to computer..usb or wifi

JACUSTOMER-1v1m33e7- :

operating system windows 7. Connection USB

Michelle :

ok..please follow below steps

Michelle :

click start..devices and printers

Michelle :

right click on printer icon..click on printer preferences

Michelle :

click on print test page

Michelle :

let me know if test page too has the same print quality problem as other printouts

JACUSTOMER-1v1m33e7- :

Regrettably I am unable to proceed further at this time. Having started the printer successfully I am now lost, I have to admit that I do not see a Printer Icon & am unable therefore to proceed further. Any other advice would be gratefully received, failing that I will understand if this session is ended without further progress. Thank you.

Michelle :

there are 2 possibilities

Michelle :

either its the printer software or the printer itself

Michelle :

we need to first diagnose which one is causing this issue

Michelle :

would you like me to remote access and check the printer software settings

JACUSTOMER-1v1m33e7- :

Please proceed with remote access procedures.

Michelle :

ok..i will give you the remote access link

Michelle :

give me a moment

Michelle :

click on this link below

Michelle :

  1. Agree to the Remote Desktop Legal Disclaimer below.

  2. The Remote Desktop client file will automatically download to your computer.

  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.

  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.

Michelle :

let me know once connected

JACUSTOMER-1v1m33e7- :

I have agreed to the Remote Desktop Legal Disclaimer, and await instruction - how to Open the Remote Desktop client file please.

Michelle :

did it download a file

Michelle :

you need to click on the file and open\run it

JACUSTOMER-1v1m33e7- :

I am not aware since I currently have only this "chat display" to view.

Michelle :

ok no problems..let me give you an alternate remote tool

Michelle :

please open the website www.teamviewer.com

Michelle :

in the page that opens click on start full version

Michelle :

it will download a file teamviewer exe

Michelle :

download and open\run that file

Michelle :

once its installed, it will open a teamviewer window

Michelle :

let me know the id and password ***** on the left side of the window

JACUSTOMER-1v1m33e7- :

Michelle thank you for your patience and consideration thus far, but I must go now. I will try again at an early date. Thank you again for your time today.

Michelle :

post me a message whenever you would like to continue

JACUSTOMER-1v1m33e7- :

I will not be able to pursue this problem further at this time. I apologize for this abrupt and consequentially incomplete finish. However I thank you for your efforts on my behalf which were clearly first class.

Michelle :

no problems

Michelle :

feel free to contact me in case you need help in future\

Michelle :

you may click on a smiley face below to rate my service if you are satisfied with my efforts

Michelle and 3 other Printers Specialists are ready to help you