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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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, my printer says 'set the pc to start scanning' when I select

Resolved Question:

Hi, my printer says 'set the pc to start scanning' when I select the scan mode.....what does this mean?! On the start menu on the pc for the printer, the scan strip is empty. Help please! thanks
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Can you print from the computer without an error? What version of windows or mac is on the computer? What model printer is this?
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Customer: replied 2 years ago.

I am Windows 8, printer is canon MG6450, prints and copies fine but can't scan as says the above.

Customer: replied 2 years ago.

Did you see my reply?

Expert:  Freddy M. replied 2 years ago.
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That message means it is not sure where to send the scan, it normally happens if you have the printer connected via network or WiFi. Try scanning this way instead:

Right-click the Start button in the lower left corner of the screen.



Click Search, and then type Fax and Scan.

Click Windows Fax and Scan in the results.
Click New Scan, and then click Scan.
Click on File and then save as to save.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Customer: replied 2 years ago.

It says 'no scanners were detected etc'

Expert:  Freddy M. replied 2 years ago.

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Ok that would mean the scanner driver did not install.
Go to this page: Click Here Download and install the one that says MP drivers by scrolling down a bit, then try the same steps above again.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Customer: replied 2 years ago.

I have downloaded it, do I then need to click and open the file?

Expert:  Freddy M. replied 2 years ago.
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Yes you need to run/install it as well just saving it to the computer will not do anything.
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Customer: replied 2 years ago.

I selected wireless and it has installed. Checking now.

Expert:  Freddy M. replied 2 years ago.
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ok.
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Customer: replied 2 years ago.

It has now worked.....awesome thanks so much. It worked via the canon menu now. Thank you

Expert:  Freddy M. replied 2 years ago.
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You're welcome and please don't forget to leave a positive rating it is greatly appreciated.
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