Hello Mike! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?Have you tried disconnect the power cords from the modem/router and printer and reconnect, and check?Have you tried to do a system restore, and check?Does your Asus laptop have windows xp, vista, or 7, or 8?Please reply at the box below. Thank you,
No message - but cant find Printer via wifi - both connected to BT Home Hub 4 (my other laptop continues to work OK with printer).
Not tried system restore - how do I do this (any risks or loss of data?)
Windows 8.1 64 bit
Have disconnected and powered off/on printer/router/laptop.
I have not loaded any new software (other than trying to reload and reinstall the 576dw drivers since the problem re-occurred.
Yes there were some automatic Windows Updates that went thru yesterday (I dont recall if this was before or after the problem first occurred).
Both computer and printer are connected to same wifi network.
Yes we can grant you access to my laptop for duration of fix (only)