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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38668
Experience:  Troubleshoot printers, scanners, etc.
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My printer ,Epson Stylus Photo R 300 is "Paused" Could you

Customer Question

My printer ,Epson Stylus Photo R 300 is "Paused"
Could you advise how to undo "Pause"
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is it showing Paused on the computer's screen?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Windows 8 1

Can do remote session

A small panel appears saying Paused when I tell it to "Print"

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c3754d74-3e7a-4004-a695-e779973ef267

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.

I've fixed the pause / communication issue via remote support. Please check ink issue, then check printing. Power off printer, then disconnect the power cord from the printer for a minute, then reconnect, then try the instructions again on page 90.The printer manual file is located at the top of your computer's screen. The section "Removing and Installing Ink Cartridges" is on starting page 90 in the manual.

Printer's manual:

https://files.support.epson.com/pdf/r300__/r300__2u1.pdf#page=89&zoom=115,0,0

Please let me know if there is still any issue tomorrow. Thank you.